RENTAL POLICIES, TERMS & CONDITIONS
We require a $750 minimum for rental orders. The minimum must be reached in base rental cost, not including any fabrication fees for custom made (non rental) items, styling / design fees, tax or delivery fees.
All reservations require a 50% non-refundable deposit and signed rental agreement.
All rentals must be finalized at least 30 days prior to the event date with payment in full.
Items rented less than 30 days prior to the event also require payment in full.
In the event the reservation is canceled prior to 30 days client will forfeit the non-refundable 50% deposit.
If cancellation takes place within 30 days of the event, client is responsible for 100% of the rental agreement.
A proposal does not guarantee the availability of any items until payment is received.
Payments will be accepted by cash, check, Visa, MasterCard, Discover, or American Express.
CHANGES & CANCELLATIONS
If changes occur, the invoice will be revised and will require client signature for approval.
Rental items may be exchanged for other items of equal or greater value. An additional deposit may be required.
Custom fabrication, custom décor and installation orders are 100% non-refundable.
Rental items may be added up until a week prior to your event date upon availability. An additional deposit/payment may be required.
Any cancelled item(s) will result in a loss of deposit paid on those specific item(s). Deposit will not be applied towards the final balance due.
If your reservation is cancelled within 30 days of the agreed upon event date no refund of deposit or final payment shall be given.
Items may be added up to 7 days prior to your event date. An additional deposit/payment may be required.
Rental rates are assessed “per event”, which we consider to be up to 72 hours. This allows for delivery and set up the day before the event, a full day for the event, and a day for take down and pick up.
We offer same day drop off and pick up as well.
Rentals reserved for an extended period of time (more than 3 days) may be eligible for an extended rental discount.
We are located in Phoenix, Arizona and deliver anywhere within 20 miles. Please inquire for out of town rates.
Our in town delivery fee starts at $250 and increases based on distance, load, complexity of set up, crew size, and any venue restrictions.
Delivery fees include:
The time and labor involved in packing the delivery vehicle prior to your event
Driving to your venue
Delivering all rental items on your order
Setting up all large furnishings and tables
Driving back to the warehouse
Returning to your venue to pick up rental items at the end of your event
Driving back to the warehouse
Time and labor to unload the delivery vehicle and place items back into our warehouse.
Delivery fees do not include:
Set up and styling of small rental items such as tabletop décor
Dismantling of your event.
Styling service and/or any on site setup/teardown must be reserved separately. Please inquire for further information.
Standard delivery fees are based on the assumption that rental items are being placed in one level area within 50 feet from the delivery vehicle.
Delivery fees will increase based on the following:
Delivery or pick-up of orders that are further than 50 feet from the delivery vehicle
Delivery to locations that require carrying items up / down stairs, hills or long distances from parking.
Delivery outside of a 20 mile radius of The Wonder Studio warehouse
Delivery or pickups made outside our regular business hours of 8:00am to 7:00pm
Any deliveries and/or pickups requiring a smaller window of time including an exact arrival time.
We require a 2-hour window of time to deliver items and a 2 hour window of time to arrive for pickups.
No guests can be seated in chairs, sofas, or benches at the time of pick up
Tables must be fully wiped down and clear of all flowers, décor, linens, glassware, china, and flatware.
Smaller rental items must be packed in their original packing and gathered in one location.
If the venue/space is not ready for delivery within timing agreed upon, or your event runs over time and rental items are not ready for pickup at the agreed upon time, your credit card will be charged $75 for every 30 minutes of waiting time.
If the venue is unattended at the schedule time of delivery and no one is available to sign for your delivery, your credit card will be charged $75 for every 30 minutes of waiting time.
If a delivery and/or pickup attempt is made within the allotted time but we are unable to access your venue or an onsite contact, additional delivery fees equal to 50% of your delivery fee will be assessed in cases where we need to return for a 2nd delivery/pickup.
Venue doors are locked/not accessible;
Rental items are not found/not in one central location.
Additionally, rental items will not be delivered to an outdoor location in the rain or if rain is expected.
A backup rain plan such as a tent or other covered/indoor area must be established in advance. The Wonder Studio reserves the right to cancel delivery without prior notice if an adequate location is not available.
If any of the above procedures are not followed, the credit card on file will be charged accordingly.
The Wonder Studio does not charge additional upfront fees to cover damages. Our rental prices cover minor wear on our rental items from use during an event.
The Client assumes all responsibility for any damages that occur to rental items at their event above and agrees to pay the replacement cost which can be up to 5 times the rental rate in order to replace the damaged item.
Damages include, but are not limited to:
Melted candle wax
Cigarette or cigar smells
Cigarette or other burns in upholstery
Spills or other marks that damage upholstery
Cracks and tears
Any damage due to neglect or misuse
The Client assumes liability for loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages.
If an item(s) is significantly damaged or missing when we arrive for retrieval, client will be charged between 3-5 times the rental fee.
The Wonder Studio will send an invoice for any damage, cleaning, or repair fees within three business days of the event.
Client has option to submit the balance of the invoice via the accepted method of choice. The credit card on file will be billed if no alternate method of payment is chosen.
Damaged or missing items must be reported to The Wonder Studio prior to the event start or the items are considered received and in good condition.
USE OF RENTALS OUTDOORS
Rentals may be used outdoors in uncovered and in open spaces as long as there is no chance of inclement weather.
Rentals may not, under any circumstances, be left outdoors overnight.
We do require all clients to have a backup rain plan in place to ensure a smooth event and to protect our vintage and one of a kind rentals.
Backup rain plans may include: a tent with walls (and/or flooring depending on the items rented) or an indoor space.
Rental items will not be delivered to an outdoor location in the rain.